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Tap2Lab Water Testing LLC – Website Privacy Policy

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Effective Date: November 1, 2025
Last Updated: November 1, 2025

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Tap2Lab Water Testing LLC (“Tap2Lab,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided through our website at www.tap2lab.com, and through related forms, communications, and services.

By accessing our website or submitting information, you agree to this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information:

 

A. Information You Provide Voluntarily

When you contact us, request a quote, schedule a water test, or submit a sample, we may collect:

  • Name, address, phone number, and email address

  • Property or sampling location details

  • Payment or billing information (processed securely via third-party providers)

  • Any additional information voluntarily submitted through forms or email correspondence

 

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information

  • Website activity data (pages visited, referral source, duration)

  • Cookies or similar technologies used for website performance and analytics

 

C. Laboratory and Sampling Data

If you use our services, we may collect or store:

  • Chain-of-custody and sample identification data

  • Laboratory result reference numbers and associated documents

  • Service-related communications between you, Tap2Lab, and the certified testing laboratory

We do not directly collect or store sensitive health data, government identification numbers, or credit card details. Payment processing occurs securely through third-party payment processors.

 

2. How We Use Your Information

We use collected information to:

  • Schedule, coordinate, and provide water testing and sampling services

  • Communicate with you regarding appointments, results, or invoices

  • Maintain accurate records for legal, regulatory, and chain-of-custody purposes

  • Improve our website, services, and customer experience

  • Respond to inquiries or customer service requests

  • Comply with applicable laws and lawful requests by authorities

We do not sell, rent, or trade your personal information to third parties.

 

3. Sharing of Information

Tap2Lab may share your information only as necessary to perform its services or comply with law:

  1. Certified Laboratories:
    Limited information (sample identifiers, contact details, and chain-of-custody forms) may be shared with accredited labs for testing and reporting.

  2. Service Providers:
    We may share information with third-party vendors (such as payment processors, couriers, or IT providers) that support our operations under confidentiality obligations.

  3. Legal Compliance:
    We may disclose information if required by law, subpoena, or regulatory request, or to protect Tap2Lab’s rights, property, or safety.

  4. Business Transfers:
    In the event of a merger, acquisition, or asset sale, your information may be transferred in accordance with this Privacy Policy.

Tap2Lab does not authorize laboratories or service providers to use your information for marketing or unrelated purposes.

 

4. Data Retention

Tap2Lab retains personal and service-related data only as long as necessary to:

  • Complete water testing and deliver results;

  • Maintain accurate records for compliance and liability purposes; or

  • Fulfill legitimate business or legal requirements.

Sampling and chain-of-custody documentation are retained for up to one (1) year unless otherwise required by law, after which such records may be securely deleted or destroyed.

 

5. Cookies and Analytics

Our website may use cookies or similar technologies for:

  • Basic site functionality

  • Website traffic analytics (e.g., Google Analytics or similar tools)

  • Improving user experience and performance

You can disable cookies in your browser settings, but doing so may affect site functionality.

We do not use cookies to collect sensitive information.

 

6. Email and Electronic Communication

By submitting your contact information, you consent to receive communications related to your service requests, results, and updates.
You may opt out of non-essential marketing or promotional emails by following the unsubscribe instructions in any email or by contacting us directly.

Tap2Lab is not responsible for email transmission failures or issues caused by spam filters or inaccurate addresses.

 

7. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect information under our control.
However, no online or electronic system is completely secure, and Tap2Lab cannot guarantee absolute data security.

 

8. Client Confidentiality and Laboratory Results

Tap2Lab treats all laboratory results and client information as confidential.
Results are shared only with:

  • The Client who requested the test;

  • The laboratory performing the analysis; or

  • Authorized agencies or officials, when required by law.

Tap2Lab does not release results to third parties without Client authorization.

 

9. Third-Party Links

Our website may contain links to third-party websites (e.g., laboratories, regulators, or partners).
Tap2Lab is not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any third-party websites you visit.

 

10. Children’s Privacy

Tap2Lab’s services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we learn that a child has provided information, we will delete it promptly.

 

11. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access or request a copy of your data;

  • Request correction or deletion;

  • Withdraw consent for certain processing; or

  • File a complaint with a regulatory authority.

To exercise these rights, please contact us using the details below.

 

12. Updates to This Privacy Policy

Tap2Lab may update this Privacy Policy from time to time.
Revisions will be posted on this page with a new “Effective Date.”
Your continued use of our website or services after such updates constitutes acceptance of the revised Policy.

 

13. Contact Us

For questions, data requests, or privacy concerns, please contact:

Tap2Lab Water Testing LLC
Email: info@tap2lab.com
Website: www.tap2labs.com
Mailing Address: Columbus, Ohio
Phone: (614) 446-2325

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