Tap2Lab Water Testing LLC – Terms & Conditions of Service

Effective Date: November 1, 2025

1. Definitions

1.1 “Client” means the individual or entity requesting services or submitting water samples.
1.2 “Tap2Lab Water Testing LLC” (“Tap2Lab,” “we,” or “us”) means the company responsible for sample collection, documentation, transport, and coordination with certified laboratories.
1.3 “Laboratory” means the certified third-party analytical facility performing testing and issuing official results.
1.4 “Sample(s)” means the water specimen(s) collected for testing.
1.5 “Report” means the analytical results produced by the Laboratory.
1.6 “Services” means Tap2Lab’s collection, labeling, chain-of-custody, and delivery of Samples to the Laboratory.
1.7 “Agreement” means these Terms & Conditions together with any accompanying invoice, order confirmation, or submission form.
1.8 “Force Majeure Event” means any cause beyond reasonable control, including but not limited to fire, flood, storm, pandemic, labor disruption, or governmental action.

2. Scope of Services

2.1 Tap2Lab’s role is limited to the proper collection and transport of water samples to a certified Laboratory.
2.2 Tap2Lab does not perform laboratory analysis and is not responsible for analytical accuracy, laboratory procedures, or interpretation of results.
2.3 The Laboratory bears full responsibility for analytical testing and result accuracy.
2.4 Tap2Lab follows recognized industry standards and maintains proper chain-of-custody documentation.
2.5 Tap2Lab may use approved subcontractors or couriers that meet equivalent handling and confidentiality standards.

3. Sample Collection and On-Site Access

3.1 The Client must provide safe access to the property and accurate information regarding the water system, including the presence of filters, softeners, reverse-osmosis units, UV systems, or other treatment devices.
3.2 Tap2Lab is not responsible for inaccurate results caused by the Client’s failure to disclose, bypass, or properly identify such systems.
3.3 The Client warrants that the sampling location and plumbing are in good working order and can safely withstand normal use.
3.4 Tap2Lab is not responsible for any damage to faucets, fixtures, plumbing, pipes, fittings, valves, or connected components that may occur during sampling or testing, including damage caused by water pressure changes, leaks, pre-existing corrosion, or contact with cleaning or preservation chemicals used in the sampling process.
3.5 The Client releases and agrees to indemnify Tap2Lab from liability for any such damage except where caused by Tap2Lab’s gross negligence.
3.6 Tap2Lab may refuse or stop sampling if unsafe or unsanitary conditions exist.

4. Fees and Payment Terms

4.1 All pricing will be provided or confirmed before collection.
4.2 Payment is due at the time of service unless otherwise agreed upon in writing prior to testing.
4.3 Tap2Lab may withhold submission of Samples or delivery of reports until payment is received.
4.4 Balances unpaid after 30 days may accrue interest at 1.5 % per month or the maximum lawful rate, plus collection costs.
4.5 Cancellation Policy:

Cancellations within 24 hours of a scheduled appointment may incur a $50 fee or reimbursement of travel/preparation costs (whichever is greater).
If field personnel have been dispatched, the Client is responsible for travel and labor costs incurred.
4.6 All taxes and governmental charges are the Client’s responsibility.
4.7 Turnaround Times: Estimated times are for convenience only and are not guaranteed; Laboratory workload or re-testing may extend completion dates.

5. Reports, Interpretation & Use of Results

5.1 Laboratory reports are issued by the certified Laboratory; Tap2Lab provides copies for convenience only.
5.2 Tap2Lab does not interpret results or provide regulatory, environmental, or health advice.
5.3 The Client is solely responsible for reviewing, interpreting, and taking any corrective or remedial action in response to results. Tap2Lab is not responsible for correcting or mitigating any water-quality issues.
5.4 Tap2Lab is not responsible for inaccurate results caused by undisclosed treatment systems or sampling from non-representative points.
5.5 Results apply only to the Samples collected at the specified date and location.
5.6 The Laboratory’s report does not certify water as safe, potable, or compliant with any federal, state, lender, or health standard.
5.7 Tap2Lab does not provide medical or public-health advice. Clients concerned about health impacts should consult a physician or local health department.
5.8 Reports and communications may be delivered electronically; Tap2Lab is not responsible for delivery delays or access issues.
5.9 Reports may be shared or reproduced only in full and for lawful purposes.

6. Limitation of Liability

6.1 Tap2Lab’s total liability for any claim—whether in contract, tort, or otherwise—shall not exceed the amount paid for the specific sampling service or, at Tap2Lab’s discretion, a re-collection and re-delivery of a replacement sample.
6.2 Tap2Lab is not liable for laboratory errors, analytical inaccuracies, or results affected by filters, treatment systems, or user modifications.
6.3 Tap2Lab is not liable for property or plumbing damage occurring during sampling except where caused by Tap2Lab’s gross negligence.
6.4 Tap2Lab is not liable for delay, loss, or damage caused by the independent Laboratory’s performance, schedule, or procedures.
6.5 In no event shall Tap2Lab be liable for indirect, incidental, consequential, punitive, or special damages, including lost profits, property value, or third-party claims.
6.6 The Client agrees to indemnify and hold harmless Tap2Lab, its officers, employees, and contractors from any claims, damages, or costs (including attorney fees) arising out of the Client’s actions or interpretation of results.

7. Warranties and Disclaimers

7.1 Tap2Lab warrants only that it will perform collection and transport with reasonable care and industry standards.
7.2 All other warranties—express, implied, or statutory—are disclaimed, including implied warranties of merchantability or fitness for a particular purpose.
7.3 Tap2Lab makes no guarantee that results will meet lender, regulatory, or buyer/seller requirements.

8. Confidentiality & Data Retention

8.1 All Client information and results are confidential and released only to the Client or as required by law.
8.2 Tap2Lab may share Client information with the Laboratory solely for analysis and reporting.
8.3 Tap2Lab retains sampling and chain-of-custody documentation for up to one (1) year, after which records may be securely destroyed.

9. Compliance, Property Access & Indemnification

9.1 Both parties must comply with all applicable laws and safety standards.
9.2 The Client must ensure safe property access for Tap2Lab personnel.
9.3 Property Access Indemnity: The Client agrees to indemnify and hold harmless Tap2Lab and its representatives from any injury, loss, or damage occurring on the Client’s property, except in cases of Tap2Lab’s gross negligence.
9.4 Plumbing and Fixture Disclaimer: Tap2Lab is not responsible for any leaks, breakage, corrosion, staining, chemical reaction, or other damage to faucets, fixtures, pipes, fittings, valves, or connected plumbing that may occur during or after sampling, including any reaction caused by cleaning or preservation chemicals used in the testing process.

10. Force Majeure

Tap2Lab shall not be liable for delay or non-performance due to a Force Majeure Event. All deadlines automatically extend by up to 30 days or the duration of the event, whichever is longer.

11. Termination

11.1 Tap2Lab may suspend or terminate Services for nonpayment, unsafe conditions, or breach of these Terms.
11.2 The Client remains responsible for all fees incurred before termination.

12. Governing Law & Dispute Resolution

12.1 This Agreement is governed by the laws of the State of Ohio.
12.2 All disputes shall first be submitted to mediation in Franklin County, Ohio.
12.3 If unresolved, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association in Franklin County, Ohio.
12.4 Each party bears its own attorney fees unless otherwise ordered by the arbitrator.

13. Entire Agreement; Updates; Severability

13.1 This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or representations.
13.2 No Tap2Lab representative is authorized to make verbal modifications beyond these written Terms.
13.3 Tap2Lab may update these Terms periodically; the most current version at www.tap2lab.com/terms governs all ongoing and future Services.
13.4 If any provision is found invalid, the remainder—including limitation-of-liability and confidentiality clauses—remains enforceable.
13.5 Provisions relating to limitation of liability, confidentiality, and indemnification survive termination or completion of Services.

14. Acknowledgment

By scheduling service, submitting payment, or permitting sampling, the Client acknowledges reading, understanding, and agreeing to these Terms & Conditions in full.